CANCELLATION & REFUND POLICY

  1. When we book services in advance and pay on behalf to honour the payment commitments to service providers, cancellation of services contracted for a particular departure resulting in the Company losing money depends upon the time of communication of cancellation to the supplier. Therefore any cancellation of tour booking by the participant will attract cancellation charges as per the tour policy applicable at the time of booking.
  2. As per the Booking Conditions, the said cancellation may attract the actual cancellation charges in addition to the actual expenditure incurred towards visas, insurance, domestic air tickets, pre-paid foreign exchange etc. and the Company reserves the right to recover the same from the Client.
  3. If the Client wants to amend or change the booking or transfer it to a person travelling in writing mailed or e-mailed to the address as working days within office time. Please note the applicable cancellation charges mentioned are for services booked for confirmed itineraries alone.
  4. We need to receive notice in writing at our registered voucher holder any applicable refunds will be considered at our discretion and based on arrangements made. In the below format, any disputes point will be non-refundable.
  5. Please note that your cancellation is covered under the terms of your travel policy, you may be able to reclaim your cancellation charges through the proper insurer.
  6. The Company shall not be responsible and / or liable for any damage caused to the Client due to reasons beyond the control of the Company (Force Majeure / Vis Majeure).
  7. Any refund payable will be paid back after the company receives refund from the respective authorities. The company deducts processing charges from the refund amount as per the policy.
No of days prior to departure % of cancellation charges of your tour cost/deposit
More than 90 Days 10%
89 to 60 Days 30%
59 to 30 Days 50%
Less than 30 Days 100%
In case of any Tour cancelled or rejected by the Company’s end, then the full refund of amount paid by the user will be made back within 7 working days of booking and if the same is paid by Credit / Debit card, Net Banking, UPI, any other online paid modes your Tour option approved by the Travel Company as per the terms and conditions of third party of the Company’s end itself.

REFUND POLICY

(A)- Refunds if any, for transaction / modification / amendments / alternation and / or cancellations etc. of any tour will be paid directly to the guest by "A/c payee" cheque, in Indian Rupees at the prevailing rate of exchange on the date of the cheque, as per Reserve Bank of India Rules and Regulations, irrespective of whether the tour payments in part or whole were made in foreign currency.

  • (i)- No Refund will be payable
  • (ii)- For any unutilized services of the tour including the mode to whatsoever reasons.
  • (iii)- Any person decides and / or is required to cancel the tour due to personal reasons like illness by the concerned Government.
  • (iv)- If he/she wants to indefinitely postpone due to a moral identity, region, or political calamities or any other unforeseen calamities.
  • (v)- Refund is not payable either on a refund from Indian World tours wherein air tickets are non-refundable and also change is not allowed.

(B)- For all Credit payments - Payment received by Cards and if there is any refund, such refund will be done through the respective card's Financial Institution and credited to the same card. The charges for the transaction will be borne by the guest.

THE COMPANY RESERVES THE RIGHT TO

Take the bookings for foreign tours and refund the tour.
Cancel bookings on their sole discretion after the payment without assigning any reason. In this case the company shall refund the money to the guest.

MODE OF TRANSACTION WHEN REFUND IS MADE

All refunds will be made only after the client has filled all the necessary documents and the amount shall be transfer only to the concern account holder whose name was used for the particular tour or package.

Refunds for payments made by cash will be refunded in package and through bank transfer. There will be no Cash payment.

Full refund Amount will not be completed after 3 working days and will not notify to the client after full refund amount is made.

For transactions made via finance company's card, then the first refund amount paid by the guest will made within 7 working days, but only through bank transfer or cheque.

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“What an excellent and well organised tour!”

“The wealth of knowledge and expertise of our guide from TRAVELSOEI made this a memorable and enjoyable experience, coupled with his photography skill. Not forgetting Manoj our driver who ensured that we got from city to city and to all our venues safely. Thank you TRAVELOSEI for full-filling all expectations and going beyond.”

★ ★ ★ ★ ★

Derek L.

Published on :: 20 - November - 2019

“I would highly recommend this company!”

“I came in a group of 5 young women and we were a little nervous about coming to India. TRAVELOSEI made us feel very safe here. They picked us up from our hotel and even though we had a plan of things we wanted to visit, they are very flexible. We made several detours each day and they took us wherever we wanted to go. The drivers were excellent and the tour guides were very knowledgable. We thoroughly enjoyed our time with them, we will absolutely use them when we come back!”

★ ★ ★ ★ ★

Jolene W.

Published on :: 21 - January - 2020

“We had a terrific time!”

“I went to India with a few coworkers for a business trip and we booked a Taj Mahal tour on our 24 hr layover in Delhi. Travelosei took care of everything - they organized the car transport (including a last minute swap when we had to switch hotels) and planned a lovely tour of Taj Mahal, Agra Fort, and a few artisans. At every stop, we skipped the lines and our guide Talib knew all the best places to get great views and take nice pictures of us. He also shared a lot of history as we walked through the sites. We had a terrific time and cannot recommend TRAVELOSEI enough.”

★ ★ ★ ★ ★

Katrina C.

Published on :: 20 - July - 2023

“Extremely knowledgeable guide”

"Had the distinct pleasure of visiting Taj Mahal and the Red Fort of Agra with TRAVELOSEI. Extremely knowledgeable guide Javed & took great care of us."

★ ★ ★ ★ ★

James F.

Published on :: 18 - October - 2023

“Thank you so much TRAVELOSEI”

“The amount of knowledge and details in his stories as well as history. He was also wonderful at guiding us through the local culture how to act where how and what not to. Javed was very patient and very kind to my many questions about the smallest things. Such a good experience with TRAVELOSEI in general. This was our second trip to Agra but the first time with them. And what a pleasure. When I come back or I know anyone going to Agra I will diffidently suggest them to have Javed to guide them around if he has time. Thank you so much TRAVELOSEI”

★ ★ ★ ★ ★

Amalie G.

Published on :: 28 - November - 2023

TRAVELOSEI PROMISE

What To Expect?

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The Real India,
Re-Imagined For You

India is not just a destination - it's a world with-in the world. TRAVELOSEI go far beyond guide-books to offer you an India that is authentic yet exclusive, spiritual yet sophisticated delivered through private doors, rare access, and impeccable attention to details.

Handshake | Travelosei

Trusted By Global Elites

From World Class Leaders to Forbes Listed Families and international Royalties to visionary CEOS.
Our clientele chooses us for one reason - We Know India. Over two decades of providing experiences which aren't just luxurious - they are intimate, curated & wildly rare.

Kronor | Travelosei

Bespoke Travel Experience

For those who seek truth in detail, art in hospitality, and identity in experience. Our Luxury Travel Architect work discreetly and personally with you to craft travel experiences that go beyond 5 Stars, where every detail whispers luxury - and legacy.

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White-Glove Concierge

24 X 7 Dedicated Concierge Support even in the wildest corners of India. At TRAVELOSEI, our concierge team ensures that everything-from airport- tarmac pick-ups, last minute reservations and private spiritual sessions - is handled before you even ask.